Guest Experience Front Desk Associate

Lone Star Court; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Job summary

Valencia Hotel Group is seeking an enthusiastic front desk associate to ensure smooth check-in/check-out and welcoming service for guests. You will balance billets, process payments, and coordinate with departments to meet guest needs in a fast-paced hotel environment.

Ideal candidates have strong communication, basic arithmetic, and computer skills, plus a teamwork mindset. This on-site role offers a path to develop hospitality expertise within our dedicated team.

Qualifications

• High School Diploma, GED or Accredited Courses.
• Hotel Operations or Customer Service preferred.
• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Proficiency in operating computers and applications needed to operate the desk.
• Ability to work well with a team and demonstrate attention to detail.
• Excellent organizational skills and interpersonal abilities.
• TABC- preferred but not required, CPR Training – preferred but not required.

Responsibilities

• Check guests into or out of hotel.
• Manage guest accounts and financial information and data.
• Balance and prepare individual paperwork for closing of shift.
• Balance Bank daily and distribute billing reports to hotel outlets.
• Distribute packages and mail to guest services for delivery or inform guests of receipt.

Skills

Strong verbal and written comms

Time management

Computer proficiency

Teamwork

Attention to detail

Interpersonal abilities

Education

High School Diploma, GED or Accredited Courses

Tools

Job description

Valencia Hotel Group is seeking an enthusiastic front desk associate to ensure smooth check-in/check-out and welcoming service for guests. You will balance billets, process payments, and coordinate with departments to meet guest needs in a fast-paced hotel environment.

Ideal candidates have strong communication, basic arithmetic, and computer skills, plus a teamwork mindset. This on-site role offers a path to develop hospitality expertise within our dedicated team.