Front Desk Supervisor — Guest Experience Leader

VALENCIA GROUP; San Antonio (TX); On-site; USD 23,419 - 28,929; Full time

Job summary

Valencia Hotel Group is seeking a customer-focused Front Office Supervisor to manage the front desk and guest services team at Hotel Valencia Riverwalk, San Antonio. You will ensure guest satisfaction, uphold standards, and actively participate in training to create a safe and efficient work environment.

Open shifts morning/evening; must be able to motivate staff, handle guest requests, and maintain professional demeanor at all times.

Qualifications

• High School Diploma
• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others (in person, on the telephone, electronically)

Responsibilities

• Manage front desk and guest services to uphold Valencia Hotel Group’s standards.
• Train and motivate front office staff and guest services team.
• Ensure guest satisfaction and safe work environment.
• Respond to guest requests and coordinate with other departments as needed.

Skills

Verbal & written communication

Time management

Teamwork

Attention to detail

Interpersonal skills

TABC Certification

Food handlers

Valid driver’s license

Education

High School

Job description

Valencia Hotel Group is seeking a customer-focused Front Office Supervisor to manage the front desk and guest services team at Hotel Valencia Riverwalk, San Antonio. You will ensure guest satisfaction, uphold standards, and actively participate in training to create a safe and efficient work environment.

Open shifts morning/evening; must be able to motivate staff, handle guest requests, and maintain professional demeanor at all times.