Guest Experience Supervisor - Front Desk Operations

Cavalry Court; College Station (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Paid community service days

Job summary

Valencia Hotel Group is seeking a Front Office Supervisor to uphold guest experience and company standards. In this role you will lead daily Front Office operations, greet guests, resolve issues, and coordinate with other departments to ensure seamless service.

You will train and motivate the team, manage cashiering, monitor reports, and act as Manager on Duty when needed. A strong English communicator with hospitality background is ideal.

Qualifications

• Excellent customer service skills.
• Hospitality experience preferred.
• Strong English communication and organizational skills.
• Must be available to work mornings, nights, weekends, and holidays.

Responsibilities

• Supervise daily Front Office operations, ensuring service standards, efficiency, and professionalism are consistently met.
• Lead by example in guest engagement—greet, assist, and anticipate guest needs to deliver a high-quality experience.
• Resolve guest and associate concerns promptly and professionally, ensuring effective service recovery.
• Support and motivate team members through ongoing training, coaching, and accountability.
• Ensure compliance with company standards, policies, and safety regulations.
• Maintain a clean, organized, and welcoming Front Desk environment.
• Monitor daily operations through reports, checklists, and system updates to ensure readiness for arrivals and departures.
• Coordinate with other departments to fulfill guest needs and ensure seamless service.
• Maintain knowledge of hotel services, local attractions, and concierge offerings to assist guests effectively.
• Handle cashiering functions, ensuring accuracy and adherence to cash-handling procedures.
• Track guest requests and operational issues using appropriate systems and follow through to resolution.
• Assist with administrative duties, including reports, audits, and special projects.
• Act as Manager on Duty (MOD) as needed, including responding to emergency situations in accordance with company guidelines.
• Maintain hotel assets and support cost control efforts.
• Always ensure adherence to company core service standards.
• Lead pre-shift briefings to communicate daily priorities, VIP arrivals, and service expectations.
• Monitor lobby presence and guest flow to ensure proactive service (no “behind-the-desk” culture).
• Partner with Housekeeping to prioritize room readiness and manage guest expectations.
• Review guest feedback and identify opportunities for service improvement.
• Ensure strong communication during shift transitions, especially with Night Audit.

Skills

Customer service

Hospitality experience

English communication

Shift work availability

Job description

Valencia Hotel Group is seeking a Front Office Supervisor to uphold guest experience and company standards. In this role you will lead daily Front Office operations, greet guests, resolve issues, and coordinate with other departments to ensure seamless service.

You will train and motivate the team, manage cashiering, monitor reports, and act as Manager on Duty when needed. A strong English communicator with hospitality background is ideal.