Front Office Lead — Guest Experience Champion

Caravan Court; Arlington (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Valencia Hotel Group is seeking an experienced Front Desk Supervisor to lead daily guest services and front desk operations, ensuring adherence to service standards and timely communication with operations. This role acts as manager on duty when required and supports training for staff across the front office.

The ideal candidate has strong communication, leadership, and problem‑solving skills, with a solid understanding of stay‑in‑touch PMS and hotel processes.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in hospitality industry.
• Minimum 1 year in hotel leadership role.
• Proficient in Stay N Touch PMS or similar system.

Responsibilities

• Operate as front desk presence and assist during peak periods.
• Balance guest charges and run reports.
• Supervise Front Desk clerks and valet staff.
• Maintain room status and communicate with operations.
• Prepare end-of-shift pass-on reports.
• Coordinate with housekeeping on daily statuses.
• Ensure SOPs are followed and safety standards.

Skills

Verbal and written communication

Time management

Stay N Touch PMS

Team leadership

Stress management

Organizational skills

Problem-solving

Education

High school or equivalent required

Hospitality industry experience

1 year in hotel leadership role

Tools

Stay N Touch PMS

Job description

Valencia Hotel Group is seeking an experienced Front Desk Supervisor to lead daily guest services and front desk operations, ensuring adherence to service standards and timely communication with operations. This role acts as manager on duty when required and supports training for staff across the front office.

The ideal candidate has strong communication, leadership, and problem‑solving skills, with a solid understanding of stay‑in‑touch PMS and hotel processes.