Hotel Front Desk & Concierge Specialist

Ram Hotels; Birmingham (AL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Ram Hotels in Birmingham, AL is seeking a guest-focused Front Desk/Guest Services Associate to check in/out guests and coordinate services with flair. You will assist with reservations, answer inquiries, and promote hotel offerings to ensure a memorable stay.

Required are strong communication skills, computer literacy, and the ability to multitask in a busy environment. Flexibility for evenings, weekends, and holidays is essential to succeed in this role.

Formación

• 1 year of customer service or related hotel/administrative experience.
• Front desk, PBX, or concierge experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Strong communication and computer literacy required.

Responsabilidades

• Check-in and check-out guests courteously.
• Assist with reservations, directions, and area attractions.
• Process payments and post charges to guest accounts.
• Coordinate with housekeeping and maintenance.
• Promote hotel services to guests.

Conocimientos

Front Office

PBX

Concierge

Customer Service

Communication

Multitasking

Stress Management

Computer literacy

Educación

High school diploma

Herramientas

Microsoft Word

Excel

PowerPoint

Data entry

Database management systems

Descripción del empleo

Ram Hotels in Birmingham, AL is seeking a guest-focused Front Desk/Guest Services Associate to check in/out guests and coordinate services with flair. You will assist with reservations, answer inquiries, and promote hotel offerings to ensure a memorable stay.

Required are strong communication skills, computer literacy, and the ability to multitask in a busy environment. Flexibility for evenings, weekends, and holidays is essential to succeed in this role.