Guest Services Agent — Elevate Hotel Stays

Ram Hotels; Dothan (AL); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within a

Descrizione del lavoro

Ram Hotels in Dothan, Alabama seeks a friendly Front Desk Agent to handle reservations, guest check-ins/outs, and inquiries. The role requires strong customer service, solid communication, and the ability to multitask in a fast-paced environment. Evening and weekend availability is a plus to ensure smooth guest experiences.

Proficiency with MS Office and reservation systems is preferred, and staff are supported in professional development and career growth within the company.

Competenze

• Previous front desk or customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and reservation software

Mansioni

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Conoscenze

Customer service

Communication

Multitasking

Microsoft Office

Reservation systems

Strumenti

Reservation software

Descrizione del lavoro

Ram Hotels in Dothan, Alabama seeks a friendly Front Desk Agent to handle reservations, guest check-ins/outs, and inquiries. The role requires strong customer service, solid communication, and the ability to multitask in a fast-paced environment. Evening and weekend availability is a plus to ensure smooth guest experiences.

Proficiency with MS Office and reservation systems is preferred, and staff are supported in professional development and career growth within the company.