Guest Experience Specialist - Front Desk

Ram Hotels; Millbrook (AL); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Ram Hotels in Millbrook, AL seeks a friendly Front Desk Clerk to warmly greet guests and manage check-ins/check-outs in a fast-paced hotel environment. You will handle guest inquiries, route calls, and perform various administrative tasks with accuracy and courtesy.

The ideal candidate has at least 1 year of front desk or customer service experience, strong English communication skills, and proficiency with basic software including MS Office and PMS systems.

Competenze

• Minimum 1 year of front desk or customer service experience.
• Strong communication and customer service skills.
• Ability to multitask and handle high-volume workload.
• Proficiency with computer systems and software (e.g., MS Office, PMS).
• Fluency in English; additional languages are a plus.

Mansioni

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle administrative tasks such as scheduling tours and activities, managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned.

Conoscenze

Customer service

Communication

Multitasking

MS Office

PMS software

Strumenti

Microsoft Office

Property Management Systems

Descrizione del lavoro

Ram Hotels in Millbrook, AL seeks a friendly Front Desk Clerk to warmly greet guests and manage check-ins/check-outs in a fast-paced hotel environment. You will handle guest inquiries, route calls, and perform various administrative tasks with accuracy and courtesy.

The ideal candidate has at least 1 year of front desk or customer service experience, strong English communication skills, and proficiency with basic software including MS Office and PMS systems.