Hotel Front Desk Concierge: Guest Experience Pro

Fairfield Inn & Suites Hilliard West Columbus; North Carolina; On-site; USD 26,000 - 32,000; Full time

Job summary

Fairfield Inn & Suites Hilliard West Columbus is seeking a Front Desk Agent to warmly greet guests and manage check-in/check-out, phone calls, and special requests. You will maintain guest relations and ensure accurate handling of payments and room information.

The role requires strong customer service, clear communication, and the ability to multitask in a busy hotel environment. Training provided, on-site work expected.

Qualifications

• Assist guests with check-in/check-out and process payments.
• Answer phone calls promptly using proper greeting and etiquette.
• Maintain knowledge of hotel features, rates, and promotions.
• Resolve guest complaints and ensure satisfaction.
• Coordinate with departments to fulfill guest requests.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer department telephone within 3 rings with correct greeting.
• Verify guest information and input payment details into system.
• Direct Bell Person for guest luggage and assist overbooked guests.
• Handle wake-up calls and communicate guest needs to departments.

Skills

Customer service

Phone etiquette

Communication skills

Problem solving

Hospitality

Attention to detail

Education

High School Diploma or equivalent

Job description

Fairfield Inn & Suites Hilliard West Columbus is seeking a Front Desk Agent to warmly greet guests and manage check-in/check-out, phone calls, and special requests. You will maintain guest relations and ensure accurate handling of payments and room information.

The role requires strong customer service, clear communication, and the ability to multitask in a busy hotel environment. Training provided, on-site work expected.