Hotel Front Desk Agent — Drive Guest Experience & Revenue

Olentangy Motor Inn/ Crimson Cup Coffee & Tea; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Critical and Accident Insurance

PTO

Job summary

Indus Hotels in Columbus, OH is seeking a friendly Front Desk Clerk to greet guests, process check-ins and check-outs, answer phones, and operate front desk equipment to ensure a smooth stay. You will support the Front Office Supervisor, follow cash handling procedures, coordinate arrivals and departures, and collaborate with sales to maximize occupancy and revenue while maintaining brand standards.

The role requires excellent communication, a professional appearance, and the ability to work

Qualifications

• Excellent interpersonal/communication and customer service skills.
• Proficient in English for business communications and guest interactions.
• Ability to handle guest requests calmly and professionally.

Responsibilities

• Greet guests and process transactions at the front desk.
• Coordinate arrivals and departures and manage special requests.
• Follow cash handling procedures and maintain front desk organization.
• Report health, safety or hazards to supervision and assist with safety procedures.
• Work with sales to maximize occupancy and revenue while upholding standards.

Skills

Customer service

Interpersonal communication

English proficiency

Tools

PMS system

Job description

Indus Hotels in Columbus, OH is seeking a friendly Front Desk Clerk to greet guests, process check-ins and check-outs, answer phones, and operate front desk equipment to ensure a smooth stay. You will support the Front Office Supervisor, follow cash handling procedures, coordinate arrivals and departures, and collaborate with sales to maximize occupancy and revenue while maintaining brand standards.

The role requires excellent communication, a professional appearance, and the ability to work