Homewood Suites Columbus Hilliard - Front Desk Supervisor

Aimbridge Hospitality, LLC; Hilliard (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor for our hotel in Hilliard, Ohio. You’ll lead the front desk team, ensure smooth check-ins/check-outs, and deliver memorable guest experiences every day.

Responsibilities include managing reservations, handling VIP requests, optimizing room revenue through thoughtful pricing, and resolving guest concerns with professionalism while maintaining safety and standards.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel experience required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certifications may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

• Greet guests with warmth; manage check-ins and check-outs smoothly.
• Track logs, manage messages and packages with accuracy and speed.
• Stay alert to rates, packages and promotions to boost revenue and value.
• Lead and train associates, address guest concerns, and uphold safety and standards.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

High school diploma

College coursework helpful

Tools

POS systems

Reservation software

Job description

Join Our Team as a Front Desk Supervisor
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
  

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
  

Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information
Our home-style hotel is within walking distance of a lively mix of shops and restaurants, including the Market at Mill Run Shopping Center. Visitors will enjoy easy access to Interstate 270, Interstate 70 and Interstate 71 from our hotel. Guests are at home in a spacious suite at our Columbus hotel. They will wake up each morning to a complimentary hot full breakfast in the cozy lodge. They can relax after a long day with complimentary evening social served Monday through Thursday. Guests can savor all the comforts of home, including complimentary internet access throughout our hotel. We offer unparalleled hospitality at our hotel in Hilliard, Ohio.