Front Desk Agent: Guest Experience & Shifts (Bonuses)

Fairfield Inn & Suites Hilliard West Columbus; Columbus (OH); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Paid time off

Signing bonus

Job summary

Fairfield Inn & Suites Hilliard West Columbus is looking for a Hotel Front Desk associate to assist guests with check-in and check-out, handle requests, and resolve complaints. This position requires working morning and evening shifts, approximately 2-3 days per week, including both weekends and weekdays. The ideal candidate will have strong communication skills and be detail-oriented while maintaining positive guest relations. A competitive salary and various benefits are offered, including performance-based bonuses and paid time off.

Qualifications

• Ability to handle guest complaints and ensure satisfaction.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a high-pressure environment.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure positive relations.
• Maintain knowledge of hotel services, features, and rates.

Job description

Fairfield Inn & Suites Hilliard West Columbus is looking for a Hotel Front Desk associate to assist guests with check-in and check-out, handle requests, and resolve complaints. This position requires working morning and evening shifts, approximately 2-3 days per week, including both weekends and weekdays. The ideal candidate will have strong communication skills and be detail-oriented while maintaining positive guest relations. A competitive salary and various benefits are offered, including performance-based bonuses and paid time off.