Hotel Front Desk Attendant

ARK; Riverview (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

ARK in Riverview, FL is seeking a Front Desk Agent to be the first contact and impression for guests throughout their stay. You will balance guest needs with tasks, perform check-ins/check-outs, and respond to inquiries with professionalism.

The role requires flexibility, strong computer skills (MS Office and hotel systems), and the ability to stand and lift light loads. You will coordinate with housekeeping and maintenance to minimize disruptions and ensure a smooth guest experience.

Qualifications

• Customer service experience is required.
• Proven ability to work flexible schedules, including weekends and holidays.
• Accommodations may be made for individuals with disabilities to perform essential functions.
• Proficiency in internet software and Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Balance cash at the end of each shift and generate reports for the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Manage guest check-ins and check-outs appropriately.
• Operate hotel switchboard, take calls and provide information and transfer calls.

Skills

Customer service

Guest-focused

Flexible schedule

Disability accommodations awareness

Multitasking

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Internet software

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation:

$15.50 - $16.50 hourly

Qualifications

• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Balance cash at the end of each shift and generate reports for the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms