Front Desk Agent

ARK; Titusville (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

ARK Front Desk Agent in Titusville, FL is the first point of contact for guests, handling registrations and inquiries with a friendly, professional demeanor. You will coordinate with housekeeping and maintenance to resolve guest concerns promptly and manage calls and reservations.

The role requires strong customer service experience, the ability to multitask, and a willingness to work flexible hours, including weekends and holidays. Prior hospitality exposure is a plus.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in hospitality or customer service is preferred but not required.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Take reservations in person, via email, or over the phone, including group bookings.
• Manage guest check-ins and check-outs appropriately.

Skills

Customer service

Guest-focused service

Multitasking

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation

$15 - $15.50 hourly

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Take reservations in person, via email, or over the phone, including group bookings.
• Manage guest check-ins and check-outs appropriately