Hotel Front Desk Attendant

Hampton Inn by Hilton Ocoee Orlando; Florida; On-site; USD 22,000 - 23,000; Full time

Job summary

Hampton Inn by Hilton Ocoee Orlando is seeking a Front Desk Agent to be the first point of contact for guests. You will manage check-ins/outs, reservations, payments, and guest inquiries with a guest-focused approach.

This role requires cash handling, switchboard operation, and proficiency in Microsoft Office; hospitality experience is preferred but not required. Physical ability to stand and lift up to 25 pounds is noted.

Qualifications

• Experience in customer service or hospitality preferred but not required.
• Strong guest-focused mindset and professionalism.
• Ability to multitask and handle multiple responsibilities.

Responsibilities

• Balance cash at end of each shift and generate reports for next shift.
• Handle guest check-ins and check-outs; process payments accurately.
• Operate hotel switchboard; take calls and transfer as needed.
• Answer questions about services, dining, facilities, and directions.
• Take reservations by phone, email, and in person, including group bookings.
• Maintain physical ability to stand, walk, and lift up to 25 pounds.

Skills

Guest service

Cash handling

Reservations

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

PowerPoint

Job description

Hampton Inn by Hilton Ocoee Orlando - 11405 W Colonial Dr, Ocoee, FL, US

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

• Balance cash at the end of each shift and generate reports for the next shift.


• Handle guest check-ins, check-outs, and payment processing with accuracy.


• Operate hotel switchboard, take calls and provide information and transfer calls


• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions


• Take reservations over the telephone, through emails and in person, including groups


• Physical ability to stand, walk, and lift up to 25 pounds as needed.


• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Proven customer service experience with a strong guest-focused mentality


• Experience in food service or hospitality is preferred but not required - we welcome applicants at all experience levels.

Compensation

$16 - $16.50 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.