Front Desk Agent

AC by Marriott Downtown Orlando; Orlando (FL); On-site; USD 18,000 - 26,000; Part time

Job summary

AC by Marriott Downtown Orlando is seeking a part-time Front Desk Agent to deliver service excellence to guests at the Orlando property. You will handle check-ins and check-outs, issue room keys, and resolve guest issues while following Kolter Hospitality standards and procedures.

The role requires a friendly, professional demeanor, the ability to work weekends, basic computer and reservation system skills, and a commitment to safety and courtesy in a fast-paced hotel environment.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergencies and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Job Details: Job Location: AC by Marriott Orlando - Orlando, FL 32801, Position Type: Part Time, Salary Range: $16.00 - $16.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergencies and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Qualifications

General Requirements:

• Able to work weekends
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer and reservation system.

Experience: None. Customer Service or Hospitality experience a plus.

Education: None

Physical Requirements

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Employment Opportunity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required