Hotel Front Desk Agent - Doubletree Orlando Downtown

Melrosehoteldc; Orlando (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Remington Hotels' DoubleTree Orlando Downtown is seeking a Front Desk Agent to warmly greet guests, handle check-in/check-out, and assist with reservations. You will post charges accurately, manage daily transactions, and maintain a friendly, efficient service standard in a busy hotel environment.

Ideal candidates will have strong team spirit, be adaptable to varying schedules including nights and weekends, and demonstrate a commitment to delivering exceptional guest experiences at the front

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoys being part of a team that delivers great guest experiences.

Responsibilities

• Greet and warmly welcome guests, check them in and out of the hotel.
• Post charges accurately for guest transactions.
• Maintain working knowledge of Front Office systems for daily transactions.
• Handle cash, checks and card information securely and correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation/ relocation procedures.

Skills

Customer service

Teamwork

Cash handling

Communication

Job description

Hotel Front Desk Agent - Doubletree Orlando Downtown

#26-3278

Location Description

We're minutes from the KIA Center, Inter&Co Stadium, and Dr Phillips Center for Performing Arts. Take a drive along I-4 to Universal Orlando or Walt Disney World Resort Theme Parks. We have a sky-deck pool and 24-hour fitness center. Savor a light bite and drinks at Sixty South Bar and stop by Made Market, Proudly Serving Starbucks.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

DoubleTree Orlando-MCOOD

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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