Front Desk Agent - ORLANDO HOLIDAY INN EXPRESS

Melrosehoteldc; Orlando (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Melrosehoteldc in Orlando is seeking a Front Desk Associate to greet guests, check them in/out promptly, and assist with reservations. You will handle charges, manage a Front Office system, and ensure accurate cash handling while delivering outstanding guest experiences.

The role requires strong teamwork, excellent communication, and flexibility to work nights, weekends, and holidays. Physical work includes long desk hours and light lifting as needed.

Qualifications

• Strong guest service and communication skills.
• Ability to work nights, weekends, and holidays.
• Able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Greet guests and check them in/out promptly and professionally; assist with pre-registration and blocking of reservations.
• Post charges accurately and efficiently; know how to use Front Office system for daily transactions.
• Manage cash handling, receiving payments by cash, checks, or credit cards and make change as needed.
• Review reservations with special requests and block rooms accordingly.
• Maintain knowledge of hotel rates/discounts and how to apply them.
• Take same-day reservations quickly and follow cancellation/relocation procedures whenever necessary.

Skills

Customer service

Teamwork

Communication

Tools

POS system

Job description

#26-3145

Location Description

Rest up for extraordinary Orlando travels on comfortable beds, firm pillows, and black-out shades. And, when you're not out enjoying thesights of Orlando, retreat to free Wi-Fi, a 50\" HDTV, an equipped work desk,and a hospitality cabinet stocked with a Keurig® coffee maker,mini-fridge,and microwave.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service