Hotel Front Desk Agent - Doubletree Orlando Downtown

Remington-Hospitality-; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a friendly Hotel Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle reservations, rate plans, and guest requests with professional courtesy.

In this full-time role, you will post charges accurately, maintain front desk systems, manage cash and payments, and collaborate with a hospitality team to deliver outstanding service and memorable stays.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team to provide great guest experiences.

Responsibilities

• Greet and cordially communicate with guests, check them in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently.
• Maintain complete working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information for hotel charges and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each; handle same-day reservations and follow cancellation/relocation procedures.

Job description

Hotel Front Desk Agent - Doubletree Orlando Downtown

#26-3278

Location Description

We're minutes from the KIA Center, Inter&Co Stadium, and Dr Phillips Center for Performing Arts. Take a drive along I-4 to Universal Orlando or Walt Disney World Resort Theme Parks. We have a sky-deck pool and 24-hour fitness center. Savor a light bite and drinks at Sixty South Bar and stop by Made Market, Proudly Serving Starbucks.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

DoubleTree Orlando-MCOOD

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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