Front Desk Agent

Bighorn Law; Kissimmee (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Fairfield Inn & Suites Orlando Kissimmee/Celebration in Kissimmee, FL, is seeking a friendly Front Desk Attendant to check guests in/out, answer questions, and provide information on local amenities.

The role requires strong customer service, the ability to operate the front desk switchboard, manage reservations, and work flexible hours, including weekends and holidays.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Willingness to work flexible schedules, including weekends and holidays.
• Experience in hospitality is preferred but not required.

Responsibilities

• Greet guests and manage registration to determine room needs and visit purpose.
• Provide information on hotel amenities, dining, and directions.
• Operate hotel switchboard, take calls and transfer as needed.
• Handle guest check-ins/outs and process payments accurately.
• Take reservations by phone, email, or in person, including groups.
• Assist guests with accommodations and accessibility needs.
• Stand, walk, and lift up to 25 pounds as required.

Skills

Customer service

Guest interaction

Phone switchboard

Flexibility

Job description

Fairfield Inn & Suites Orlando Kissimmee/Celebration • Kissimmee, FL, US

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations over the telephone, through emails and in person, including groups
• Proven customer service experience with a strong guest-focused mentality
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Compensation

$16 - $17 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.