Hotel Front Desk Associate – Growth & Benefits

The Baronette Renaissance Detroit-Novi Hotel; Novi (MI); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates at Concord hotel

Training & development and career

Descripción de la vacante

Renaissance Baronette Hotel in Novi, Michigan, is seeking a friendly Front Desk Reception team member. You’ll welcome guests, handle check-ins and check-outs, manage reservations, and respond to inquiries with care using our property management system.

This full-time role at Concord Hospitality offers competitive wages up to $20/hour, comprehensive benefits, and opportunities for training and advancement within the company.

Formación

• Experience in front desk hospitality or hotel reception.
• Ability to manage check-in/check-out and guest requests.
• Proficiency with property management systems (PMS).
• Excellent communication and problem-solving skills.

Responsabilidades

• Handle check-in and check-out, room assignments, reservations, and guest requests at the front desk.
• Answer calls with professional etiquette; share accurate information and direct inquiries to the right team.
• Resolve service concerns through customer service problem-solving and clear client communication.
• Maintain accurate records and coordinate with hotel teams to support smooth guest services.
• Follow hotel emergency procedures; complete night audit duties when assigned.
• Provide welcoming hospitality and guest relations.

Conocimientos

Customer service

Communication

Attention to detail

Phone etiquette

Herramientas

PMS (Property Management System)

Descripción del empleo

Renaissance Baronette Hotel in Novi, Michigan, is seeking a friendly Front Desk Reception team member. You’ll welcome guests, handle check-ins and check-outs, manage reservations, and respond to inquiries with care using our property management system.

This full-time role at Concord Hospitality offers competitive wages up to $20/hour, comprehensive benefits, and opportunities for training and advancement within the company.