Hotel Front Office Manager

Harper Associates; Detroit (MI); On-site; USD 80,000 - 98,000; Full time

Job summary

A premier full-service hotel in Detroit is seeking an experienced Guest Services / Front Desk Manager. This role involves overseeing front desk operations, ensuring top-tier guest satisfaction, and leading a dedicated team. Ideal candidates will possess strong leadership skills and a commitment to exceptional customer service. Join a dynamic environment offering competitive salary and career growth opportunities.

Benefits

Competitive salary and benefits package

Career growth opportunities

Employee discounts

Training programs

Qualifications

• Minimum of 3-5 years of experience in hotel guest services or front office management.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• A passion for hospitality and a commitment to delivering an outstanding guest experience.

Responsibilities

• Supervise and support front desk, concierge, and guest services staff.
• Manage daily operations, including check-ins, check-outs, and guest inquiries.
• Handle guest complaints and special requests promptly and professionally.

Skills

Leadership

Problem-solving

Interpersonal abilities

Communication

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel property management software

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Harper Associates

Executive Recruiter at Harper Associates

Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.

Job Summary:

We are seeking an experienced and dynamic Guest Services / Front Desk Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills.

Key Responsibilities:

• Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction.
• Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
• Develop and implement service standards, policies, and procedures to enhance the guest experience.
• Handle guest complaints and special requests promptly and professionally.
• Train and mentor team members to maintain high levels of performance and customer service.
• Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations.
• Monitor guest feedback and reviews to implement improvements in service quality.
• Assist in budgeting, forecasting, and managing department expenses.
• Maintain a positive and engaging work environment for all team members.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of 3-5 years of experience in hotel guest services or front office management.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and interpersonal abilities.
• Proficiency in hotel property management software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• A passion for hospitality and a commitment to delivering an outstanding guest experience.

Why Join Us?

• Competitive salary and benefits package.
• Career growth opportunities within a luxury full-service hotel.
• A supportive and dynamic work environment.
• Employee discounts, training programs, and other perks.

If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity!

Click apply or email [e-mail] to get started.

Harper Associates works with many hospitality companies – visit www.harperjobs.com to view more job opportunities and let us help you find the right fit for your next career move!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Customer Service

• Industries

  Hospitality, Hotels and Motels, and Restaurants

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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