Hotel Front Desk Assistant Manager — Guest Experience Lead

Renaissance Baltimore Harborplace Hotel; Baltimore (MD); On-site; USD 64,000 - 68,000; Full time

Job summary

Renaissance Baltimore Harborplace Hotel is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. This entry-level role supervises staff, handles check-ins/check-outs, and helps maintain brand standards in a fast-paced hotel environment.

Responsibilities include addressing guest complaints, scheduling staff, and stepping in during the Front Office Manager's absence to ensure smooth operations and superior guest experiences.

Qualifications

• Experience in hotel front desk or guest services environments.
• Ability to supervise and support daily front office operations.
• Strong customer service and communication skills.

Responsibilities

• Handle guest complaints and resolve issues promptly.
• Manage check-ins and check-outs for guests.
• Schedule front desk staff and ensure adequate coverage.
• Maintain brand standards across front desk operations.
• Step in during the Front Office Manager's absence.

Skills

Guest services

Staff scheduling

Front desk operations

Brand standards

Job description

Renaissance Baltimore Harborplace Hotel is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. This entry-level role supervises staff, handles check-ins/check-outs, and helps maintain brand standards in a fast-paced hotel environment.

Responsibilities include addressing guest complaints, scheduling staff, and stepping in during the Front Office Manager's absence to ensure smooth operations and superior guest experiences.