Front Desk Guest Experience Specialist

Renaissance Baltimore Harborplace Hotel; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Renaissance Baltimore Harborplace Hotel seeks a positive front desk agent to deliver an exceptional guest experience. You will welcome guests, manage their information, distribute keys and room assignments, and address general inquiries to ensure a memorable stay.

The ideal candidate communicates brilliantly, demonstrates a strong work ethic, and is dedicated to guest satisfaction, with a professional and welcoming demeanor for all guests.

Qualifications

• Front desk agent to deliver an exceptional guest experience at our hotel.
• You’ll welcome guests, collect and manage guest information, and assist with key distribution and room assignments.

Responsibilities

• Welcome guests and check them in and out.
• Manage guest information and requests.
• Distribute keys and assign rooms; respond to inquiries to ensure a smooth stay.

Job description

Renaissance Baltimore Harborplace Hotel seeks a positive front desk agent to deliver an exceptional guest experience. You will welcome guests, manage their information, distribute keys and room assignments, and address general inquiries to ensure a memorable stay.

The ideal candidate communicates brilliantly, demonstrates a strong work ethic, and is dedicated to guest satisfaction, with a professional and welcoming demeanor for all guests.