Guest Experience Host — Front Desk

Hyatt Regency; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Free room nights

Friends & family rates

Discounts on food & beverage

401(k) matching

Tuition reimbursement

Complimentary meals

Job summary

Hyatt Regency Baltimore Inner Harbor is seeking a Front Office Host to welcome guests, manage the check-in/out process, and communicate hotel services. The role emphasizes friendly, professional guest interactions and efficient handling of reservations and payments.

The position is full-time with standard shifts; hourly wages start at $23.27, with eligibility for overtime, shift differentials, and service-related incentives. Growth opportunities and a comprehensive benefits package are offered.

Qualifications

• Experience in customer service, including handling cash or card transactions.
• Professional communication and courteous guest interactions are required.
• Ability to multitask and work well under pressure in a busy environment.

Responsibilities

• Greet guests and manage the front desk registration process.
• Create and modify reservations via phone, email or in person.
• Process check-ins/check-outs and handle guest billing and requests.
• Coordinate with housekeeping to prepare rooms and ensure guest satisfaction.
• Answer phones, input guest information, and communicate hotel services and promotions.

Skills

Customer service

Cash handling

Professional communication

Multitasking

Team collaboration

Windows computer skills

Tools

Reservation software

POS systems

Microsoft Windows

Job description

Hyatt Regency Baltimore Inner Harbor is seeking a Front Office Host to welcome guests, manage the check-in/out process, and communicate hotel services. The role emphasizes friendly, professional guest interactions and efficient handling of reservations and payments.

The position is full-time with standard shifts; hourly wages start at $23.27, with eligibility for overtime, shift differentials, and service-related incentives. Growth opportunities and a comprehensive benefits package are offered.