Hotel Assistant Front Desk Manager

Renaissance Baltimore Harborplace Hotel; Baltimore (MD); On-site; USD 64,000 - 68,000; Full time

Job summary

Renaissance Baltimore Harborplace Hotel is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. This entry-level role supervises staff, handles check-ins/check-outs, and helps maintain brand standards in a fast-paced hotel environment.

Responsibilities include addressing guest complaints, scheduling staff, and stepping in during the Front Office Manager's absence to ensure smooth operations and superior guest experiences.

Qualifications

• Experience in hotel front desk or guest services environments.
• Ability to supervise and support daily front office operations.
• Strong customer service and communication skills.

Responsibilities

• Handle guest complaints and resolve issues promptly.
• Manage check-ins and check-outs for guests.
• Schedule front desk staff and ensure adequate coverage.
• Maintain brand standards across front desk operations.
• Step in during the Front Office Manager's absence.

Skills

Guest services

Staff scheduling

Front desk operations

Brand standards

Job description

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Join to save Hotel Assistant Front Desk Manager at Renaissance Baltimore Harborplace Hotel

The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel's front desk.

Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in during the manager's absence.

Compensation: $64,000 - $68,000 yearly

Seniority level

Entry level

Employment type

Full-time

Job function

• Other
• Hospitality

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