Hotel Front Desk Agent - PT

The Iron Horse Hotel; Milwaukee (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

The Iron Horse Hotel in Milwaukee seeks a friendly hotel front desk agent to greet guests, handle check-in/check-out, and manage room assignments with accuracy.

You will answer guest inquiries, coordinate with housekeeping, and ensure guests have an exceptional stay through strong communication and service orientation. Prior experience is preferred but a positive attitude and professionalism are essential.

Qualifications

• High school diploma or GED required or equivalent.
• Experience answering telephone calls and troubleshooting stressful situations.
• 1+ year of hotel industry experience or related job preferred.
• Strong customer service, interpersonal, organizational and time management skills.
• Basic knowledge of Microsoft Office and reservation systems.

Responsibilities

• Answer incoming calls and handle online or in-person room bookings and inquiries.
• Check guests in and out, issue keys, and assign rooms accurately.
• Coordinate with housekeeping to ensure rooms are ready for new guests.
• Address guest concerns and mitigate complaints as needed.
• Maintain accurate guest accounts and general bookkeeping.

Skills

Customer service

Communication skills

Interpersonal skills

Time management skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you,

Compensation: $18 Hourly

Qualifications

• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date