Hotel Front Desk Receptionist

Comfort Inn Pinehurst; Spring Lake (NC); On-site; USD 13,776 - 17,908; Part time

Job summary

A hotel in Spring Lake is seeking a friendly and professional Front Desk Agent to provide exceptional guest experiences. The role involves welcoming guests, managing their information, and ensuring satisfaction through effective communication and organization. Ideal candidates should have strong customer service skills and hotel experience. Compensation is competitive at $10 - $13 per hour.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Comfortable taking telephone calls and mitigating stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• Welcome guests and manage their information.
• Answer incoming calls and questions about guests’ needs.
• Greet, check-in, and check out guests.

Skills

Communication skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Field customer complaints when necessary • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • High school graduate, GED recipient, or equivalent • 1+ year of hotel industry experience or related job preferred • Comfortable taking telephone calls and mitigating stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Working knowledge of Microsoft Office and reservation management systems Compensation: $10 - $13 hourly

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