Hotel Front Desk Agent — Guest Services

Live! Casino & Hotel Philadelphia; Maryland; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

On-site Wellness center (Maryland)

Tuition reimbursement

Paid time off

Discounts

Job summary

Live! Casino & Hotel Philadelphia is seeking a guest service agent to deliver efficient front desk operations, manage check-ins/check-outs, and handle guest inquiries with a focus on four‑star hospitality standards.

The role emphasizes accurate record-keeping, cash handling, and coordinating with other departments to ensure seamless guest experiences. Strong communication and problem-solving are essential, along with flexibility for a 24/7 environment.

Qualifications

• High school diploma or GED
• 1–3 years experience in hotel or retail environment
• Must be able to comply with state gaming regulations (if applicable)

Responsibilities

• Handle front desk operations including check-ins/check-outs and reservations
• Maintain accurate financial and guest records; balance bank; process payments
• Answer guest inquiries and provide concierge-type support; communicate services and amenities

Skills

Reading instructions

Communication

Problem-solving

Scheduling

Attention to detail

Second language

Education

High School Diploma or GED

Job description

Live! Casino & Hotel Philadelphia is seeking a guest service agent to deliver efficient front desk operations, manage check-ins/check-outs, and handle guest inquiries with a focus on four‑star hospitality standards.

The role emphasizes accurate record-keeping, cash handling, and coordinating with other departments to ensure seamless guest experiences. Strong communication and problem-solving are essential, along with flexibility for a 24/7 environment.