Front Desk Guest Service Agent (4-Star Hospitality)

Live! Casino & Hotel Philadelphia; Maryland; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health benefits

Discounts for Live! services

Free parking

Job summary

Live! Casino & Hotel Philadelphia is hiring a Guest Service Agent to deliver efficient front desk operations, manage check-ins/check-outs, reservations, and guest inquiries with professionalism.

You will maintain accurate records, communicate clearly, and support various hotel services to ensure memorable guest experiences. The role requires strong communication, attention to detail, and a flexible schedule in a fast-paced environment.

Qualifications

• A high school diploma or GED equivalent.
• One to three years previous experience in a hotel or retail environment.

Responsibilities

• Manage check-ins/check-outs and guest inquiries with accuracy and courtesy.
• Maintain knowledge of hotel features, pricing, and packages for guests.
• Process cash handling and input payments accurately.
• Balance bank and generate daily reports.
• Provide Concierge or front desk support as needed.

Skills

Customer service

Communication

Active listening

Scheduling

Problem-solving

Attention to detail

Confidentiality

Second language

Education

High school diploma or GED

Job description

Live! Casino & Hotel Philadelphia is hiring a Guest Service Agent to deliver efficient front desk operations, manage check-ins/check-outs, reservations, and guest inquiries with professionalism.

You will maintain accurate records, communicate clearly, and support various hotel services to ensure memorable guest experiences. The role requires strong communication, attention to detail, and a flexible schedule in a fast-paced environment.