Front Desk Guest Services Specialist

Live! Casino & Hotel Philadelphia; Hanover (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Basic Life Insurance

Free Short Term & Long‑Term Disability

Retirement savings options

Paid Time Off

Tuition Reimbursement

On‑site Wellness center

Career growth pathways

Merit Based Pay Increases

Discretionary Service Bonuses

Free parking

Discounts on Live! offerings

Job summary

Live! Casino & Hotel Philadelphia is seeking a Guest Service Agent to deliver efficient, accurate front desk service for check-ins, check-outs, reservations, and guest inquiries.

You will uphold four-star hospitality standards with professionalism and precise records, providing a welcoming presence and exceptional guest experiences. The role requires a high school diploma or GED and 1–3 years in hotel or retail settings, with strong communication and problem‑solving skills.

Qualifications

• A high school diploma or GED equivalent.
• 1–3 years prior experience in hotel or retail environments is required.
• Second language is a plus and helpful in guest interactions.

Responsibilities

• Process guest check-ins and check-outs following hotel procedures.
• Obtain and verify guest information, assign rooms, and handle payments as required.
• Respond to guest inquiries and provide Concierge-like information.
• Maintain guest history files and communicate VIP arrivals to the team.
• Balance and resolve charges, issues, and discrepancies with front desk records.
• Support PBX, reservations, and other front office tasks as needed.

Skills

Customer service

Communication

Active listening

Scheduling

Problem solving

Attention to detail

Education

High school diploma or GED

Job description

Live! Casino & Hotel Philadelphia is seeking a Guest Service Agent to deliver efficient, accurate front desk service for check-ins, check-outs, reservations, and guest inquiries.

You will uphold four-star hospitality standards with professionalism and precise records, providing a welcoming presence and exceptional guest experiences. The role requires a high school diploma or GED and 1–3 years in hotel or retail settings, with strong communication and problem‑solving skills.