Guest Service Agent — Front Desk & VIP Concierge

Live! Casino & Hotel Philadelphia

Philadelphia (Philadelphia County)

On-site

USD 33,000 - 46,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Comprehensive health coverage

Free parking

Discounted meals

Tuition Reimbursement

Exclusive discounts

Life Insurance

Disability coverage

Retirement savings with company match

Bonus structure

Merit/pay raises

Leadership development

Job summary

Live! Casino & Hotel Philadelphia is seeking a Front Desk/Guest Services associate to greet guests, process check-ins/outs, handle payments, and provide information on hotel services.

You'll ensure a seamless experience for guests by maintaining knowledge of room types, packages, and policies while delivering friendly, accurate service in a fast-paced environment. This role requires a professional appearance, strong communication skills, and the ability to resolve issues promptly to uphold the

Qualifications

Able to read and interpret instructions and direction for guest service.
Able to communicate without impediment with guests and staff in all areas relating to guest service.

Responsibilities

Process guest check-ins and check-outs according to established hotel requirements.
Maintain complete knowledge of hotel features, room types, rates, packages and policies.
Assist PBX with switchboard duties and provide Concierge service when needed.
Document guest requests or issues and follow up to ensure guest satisfaction.

Skills

Guest service

Communication

Education

High school diploma or GED

Job description

Live! Casino & Hotel Philadelphia is seeking a Front Desk/Guest Services associate to greet guests, process check-ins/outs, handle payments, and provide information on hotel services.

Get your free, confidential resume review.

or drag and drop your file here.