Hotel Front Desk Agent: Guest Experience Pro

ACE FLORES LLC; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Advancement opportunities

Professional development opportunities

Positive and supportive work环境

Job summary

ACE FLORES LLC is seeking a friendly Front Desk Agent to join our hotel team in San Antonio, TX. The role involves managing reservations, checking guests in and out, and assisting with guest needs to ensure a smooth stay.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and proficiency with common computer systems and reservation software. Flexibility to work evenings, weekends and holidays is required.

Qualifications

• Experience in front desk or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Willingness to work evenings, weekends and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests such as booking tours or restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries promptly and professionally
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Front desk exp

Customer service

Communication skills

Multitasking

Computer literacy

Evenings/weekends

Tools

Reservation software

Microsoft Office

Payment systems

Job description

ACE FLORES LLC is seeking a friendly Front Desk Agent to join our hotel team in San Antonio, TX. The role involves managing reservations, checking guests in and out, and assisting with guest needs to ensure a smooth stay.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and proficiency with common computer systems and reservation software. Flexibility to work evenings, weekends and holidays is required.