Front Desk Guest Experience Specialist

Element San Antonio Riverwalk; San Antonio (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Element San Antonio Riverwalk is seeking a Front Desk Agent to warmly greet guests, register arrivals, and provide outstanding service throughout the stay. You will assist with reservations, act as hotel operator, and support concierge duties to maximize guest satisfaction and revenue.

The role requires multi-tasking, clear communication, and the ability to work flexible shifts including evenings and weekends.

Qualifications

• Possess a high school diploma or equivalent; college coursework helpful.
• Experience in a hotel or related field preferred.
• Positive, upbeat personality and a commitment to outstanding customer service.
• Ability to multi-task, stay detail-oriented, and solve problems for internal/external customers.
• Clear communication of information and ideas.
• Ability to quickly evaluate options and act.
• Comfortable in stressful, high-pressure situations.
• Ability to handle financial information and basic arithmetic.
• Numerical operations: counting, adding, subtracting, multiplying, dividing.
• Ability to read/write simple instructions and memos.
• Use logic to define problems, gather facts, draw conclusions, interpret information.
• Microsoft Office proficiency.
• Willingness to work varied shifts including evenings/weekends/holidays.
• Understanding of hotel products and guest services.
• Participate in creating an enjoyable work environment.

Responsibilities

• Enjoy friendly, service-oriented interactions with guests and colleagues.
• Maintain proper personal appearance and brand-appropriate uniform.
• Attend to attendance per Avion Hospitality standards and hotel needs.
• Comply with Avion Hospitality policies and safety standards.
• Greet guests at the Front Desk in a warm, professional manner.
• Operate the Front Desk telephone switchboard efficiently.
• Handle information requests, mail, and messages promptly.
• Answer inquiries about hotel services, facilities, and hours.
• Provide restaurant, transportation, and local activity recommendations.
• Maintain good communication with other departments.
• Be aware of rates, packages, promotions, and groups.
• Assist with reservations and rate quotes.
• Know Avion Hospitality policies and house rules; understand hospitality terms.
• Know emergency procedures and safety protocols.
• Process check-ins/outs courteously and efficiently.
• Operate relevant Front Desk computer systems.
• Deliver packages and messages as needed.
• Follow two-way radio etiquette.
• Assist guests with luggage, newspapers, and other items as requested.
• Maintain knowledge of property amenities and local attractions.
• Support coworkers and maintain a clean, safe hotel environment.

Skills

Customer service

Communication skills

Conflict resolution

Multitasking

Numerical/basic math

Teamwork

Guest relations

Education

High School diploma or equivalent

Experience in a hotel or related field

Positive and upbeat personality

Problem solving

Clear conveying of information

Ability to work under pressure

Microsoft Office proficiency

Flexible schedule availability

Tools

Microsoft Office

Job description

Element San Antonio Riverwalk is seeking a Front Desk Agent to warmly greet guests, register arrivals, and provide outstanding service throughout the stay. You will assist with reservations, act as hotel operator, and support concierge duties to maximize guest satisfaction and revenue.

The role requires multi-tasking, clear communication, and the ability to work flexible shifts including evenings and weekends.