Night Audit & Front Desk Specialist — Guest Ops

ACE FLORES LLC; San Antonio (TX); Sur place; USD 22 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Employee discounts on hotel rooms and,

Opportunities for advancement within,?

Professional development opportunities

Positive and supportive work环境

Résumé du poste

ACE FLORES LLC is seeking a reliable Night Auditor to join our hotel team in San Antonio, TX. You will manage the front desk during the overnight shift, handle guest check-ins and check-outs, and perform daily financial and operational tasks to keep the property running smoothly.

The ideal candidate has strong customer service, communication skills, the ability to multitask in a fast-paced environment, and experience with computer systems and reservation software.

Qualifications

• Previous experience as a night auditor or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, including weekends and holidays.

Responsabilités

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports.
• Monitor and maintain inventory of supplies and equipment.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Connaissances

Communication

Interpersonal skills

Multitasking

Attention to detail

Problem-solving

Customer service

Outils

Reservation systems

Microsoft Office

Description du poste

ACE FLORES LLC is seeking a reliable Night Auditor to join our hotel team in San Antonio, TX. You will manage the front desk during the overnight shift, handle guest check-ins and check-outs, and perform daily financial and operational tasks to keep the property running smoothly.

The ideal candidate has strong customer service, communication skills, the ability to multitask in a fast-paced environment, and experience with computer systems and reservation software.