Hotel Front Desk Agent — Guest Experience Leader

StepStone Hospitality; Fort Mill (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Vision Dental

Life Insurance

Disability Insurance

Discounts

Pet Insurance

Voluntary Life

401K Match

Paid Time Off

Leadership Training

Employee Assistance

Job summary

StepStone Hospitality in Fort Mill, SC is seeking a friendly Hotel Front Desk Agent to welcome guests, check them in and manage reservations. This role reports to the Front Desk Supervisor and the General Manager, and requires excellent communication and multitasking to deliver seamless guest experiences.

You will handle room assignments, payments, guest inquiries, and night audit responsibilities as needed, contributing to guest satisfaction and operational excellence.

Qualifications

• Strong communication and guest service skills.
• Ability to work under pressure and adapt to change.
• Willingness to learn StepStone mission and values.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to guests or staff.
• Sort, track, and respond to mail and messages.
• Answer inquiries about services, registration, and directions.
• Maintain records of room availability and rates.
• Process payments and post charges to guest accounts.
• Make, confirm, and cancel reservations via multiple channels.
• Assist with night audit and seasonal duties.

Skills

Customer service

Communication

Cash handling

Tools

MS Office

Job description

StepStone Hospitality in Fort Mill, SC is seeking a friendly Hotel Front Desk Agent to welcome guests, check them in and manage reservations. This role reports to the Front Desk Supervisor and the General Manager, and requires excellent communication and multitasking to deliver seamless guest experiences.

You will handle room assignments, payments, guest inquiries, and night audit responsibilities as needed, contributing to guest satisfaction and operational excellence.