Guest Experience Agent – Hospitality Front Desk

SCH USA LLC; Spilt Rock (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

SCH USA LLC is seeking a Front Desk Agent to warmly welcome guests, register and assign rooms, and provide information about hotel services. You will handle reservations, payments, and inquiries, ensuring smooth check-in/out processes and accurate records.

The role requires strong communication, multitasking, and a guest-focused mindset in a fast-paced hotel environment. Daily duties include assisting with restaurant reservations, coordinating transportation, and supporting the team during peak

Qualifications

• Strong verbal communication and active listening.
• Ability to multitask and handle diverse responsibilities.
• Customer service orientation with problem-solving skills.
• Basic math skills and ability to use hotel software.
• Attention to detail and accurate record-keeping.

Responsibilities

• Greet guests warmly and provide exceptional customer service.
• Register guests, assign rooms, and maintain guest accounts.
• Answer inquiries about hotel services, local attractions, and amenities.
• Process payments, record transactions, and handle cash responsibly.
• Maintain safety procedures and report incidents as needed.
• Assist with reservations, check-in/out, and guest requests.
• Provide leadership in absence of supervisor and delegate tasks as needed.

Skills

Verbal communication

Active listening

Multitasking

Customer service

Problem solving

Basic math

Attention to detail

Education

High school diploma or equivalent

Tools

Reservation software

POS system

Job description

SCH USA LLC is seeking a Front Desk Agent to warmly welcome guests, register and assign rooms, and provide information about hotel services. You will handle reservations, payments, and inquiries, ensuring smooth check-in/out processes and accurate records.

The role requires strong communication, multitasking, and a guest-focused mindset in a fast-paced hotel environment. Daily duties include assisting with restaurant reservations, coordinating transportation, and supporting the team during peak