Hotel Front Desk Agent - Guest Experience & Growth

Excel Hotel Group; Holiday (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Travel discount program

Job summary

Excel Hotel Group is seeking a Front Desk Agent to efficiently check guests in and out using our property management system, handle payments according to hotel policies, and deliver exceptional guest service.

The role requires welcoming guests, providing information on services and locations, handling phones, and occasionally upselling rooms to boost revenue. Strong computer skills and a friendly, professional demeanor are essential.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Upsells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Job description

Excel Hotel Group is seeking a Front Desk Agent to efficiently check guests in and out using our property management system, handle payments according to hotel policies, and deliver exceptional guest service.

The role requires welcoming guests, providing information on services and locations, handling phones, and occasionally upselling rooms to boost revenue. Strong computer skills and a friendly, professional demeanor are essential.