Front Office Agent

StepStone Hospitality; Fort Mill (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Vision Dental

Life Insurance

Disability Insurance

Discounts

Pet Insurance

Voluntary Life

401K Match

Paid Time Off

Leadership Training

Employee Assistance

Job summary

StepStone Hospitality in Fort Mill, SC is seeking a friendly Hotel Front Desk Agent to welcome guests, check them in and manage reservations. This role reports to the Front Desk Supervisor and the General Manager, and requires excellent communication and multitasking to deliver seamless guest experiences.

You will handle room assignments, payments, guest inquiries, and night audit responsibilities as needed, contributing to guest satisfaction and operational excellence.

Qualifications

• Strong communication and guest service skills.
• Ability to work under pressure and adapt to change.
• Willingness to learn StepStone mission and values.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to guests or staff.
• Sort, track, and respond to mail and messages.
• Answer inquiries about services, registration, and directions.
• Maintain records of room availability and rates.
• Process payments and post charges to guest accounts.
• Make, confirm, and cancel reservations via multiple channels.
• Assist with night audit and seasonal duties.

Skills

Customer service

Communication

Cash handling

Tools

MS Office

Job description

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Hotel Front Desk Agent to support our TownePlace Suites in Fort Mill, SC. This position reports directly to the Front Desk Supervisor and the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong financial performance, we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements

Requirements:

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Understands and communicates the StepStone Mission and core values
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Minimum lifting and pulling of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Other duties may be assigned.

What We Offer:

• Various plan options for Medical, Vision & Dental
• Basic Life Insurance (provided)
• Voluntary Short-Term and Long-Term Disability
• Hotel Associate and Friends & Family Discounts
• Options for Pet Insurance
• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
• 401K Match
• Paid Time-Off
• Leadership Training Programs/Mentorships
• Competitive Salaries
• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.