Hotel Front Desk Agent - Guest Experience Lead

Melrosehoteldc; Traverse City (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Home2 Suites Traverse City is seeking a Front Desk Agent to warmly greet guests, check them in and out promptly, assist with pre-registration, and help block reservations when needed. You will ensure accurate posting of charges and maintain a working knowledge of the front office system.

This role requires cash handling accuracy, effective communication, and teamwork to deliver great guest experiences. You must be able to work flexible hours, including nights and weekends, in a fast-paced hotel

Qualifications

• Prior front desk or hospitality experience preferred.
• Strong verbal and written communication.
• Ability to operate front desk systems and process payments accurately.

Responsibilities

• Greet guests warmly and check in/out promptly.
• Post charges accurately and manage reservations/blocking as needed.
• Maintain working knowledge of front office systems and daily financial transactions.
• Assist guests with requests and ensure smooth guest experiences.

Skills

Guest service

Team player

Communication skills

Cash handling

Shift flexibility

Job description

Home2 Suites Traverse City is seeking a Front Desk Agent to warmly greet guests, check them in and out promptly, assist with pre-registration, and help block reservations when needed. You will ensure accurate posting of charges and maintain a working knowledge of the front office system.

This role requires cash handling accuracy, effective communication, and teamwork to deliver great guest experiences. You must be able to work flexible hours, including nights and weekends, in a fast-paced hotel