Front Desk Agent - Home2 Suites Traverse City

Melrosehoteldc; Traverse City (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Home2 Suites Traverse City is seeking a Front Desk Agent to warmly greet guests, check them in and out promptly, assist with pre-registration, and help block reservations when needed. You will ensure accurate posting of charges and maintain a working knowledge of the front office system.

This role requires cash handling accuracy, effective communication, and teamwork to deliver great guest experiences. You must be able to work flexible hours, including nights and weekends, in a fast-paced hotel

Qualifications

• Prior front desk or hospitality experience preferred.
• Strong verbal and written communication.
• Ability to operate front desk systems and process payments accurately.

Responsibilities

• Greet guests warmly and check in/out promptly.
• Post charges accurately and manage reservations/blocking as needed.
• Maintain working knowledge of front office systems and daily financial transactions.
• Assist guests with requests and ensure smooth guest experiences.

Skills

Guest service

Team player

Communication skills

Cash handling

Shift flexibility

Job description

Front Desk Agent - Home2 Suites Traverse City

#26-2455

Location Description

Discover relaxation at our hotel with a heated saltwater pool, 24-hour fitness center, and outdoor patio with BBQ grills. We're just two miles from The Village at Grand Traverse Commons, five miles from Front Street and the perfect location for exploring Traverse Wine Coast.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Traverse City Home2 Suites-TVCTC

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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