Guest Experience Pro - Front Desk (Flexible Shifts)

Lodgco Hospitality; Grand Rapids (MI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive potential

And more!

Job summary

Lodgco Hospitality in Grand Rapids is seeking enthusiastic Front Desk Agents to provide outstanding guest service at Hampton Inn & Suites. This role involves managing guest check-ins and check-outs, addressing inquiries, and maintaining hotel operations.

Candidates should have a flexible schedule, as shifts vary. Key responsibilities include ensuring guest satisfaction, handling payments, and assisting with hotel amenities.

Join our team and enjoy benefits like career development training, paid time off, travel discounts, and more!

Qualifications

• 1-2 years of hotel experience is a plus.
• Valid driver’s license and satisfactory criminal background screening required.

Responsibilities

• Perform guest registrations, room assignments, and special requests.
• Ensure proper credit when checking out guests and handle late charges.
• Assist guests with problems and questions; ensure all guest problems are resolved.

Skills

Computer software skills

Communication both verbal and written

Dependable and guest-focused

Time management and problem-solving skills

Strong leadership abilities

Education

1-2 years of hotel experience

Job description

Lodgco Hospitality in Grand Rapids is seeking enthusiastic Front Desk Agents to provide outstanding guest service at Hampton Inn & Suites. This role involves managing guest check-ins and check-outs, addressing inquiries, and maintaining hotel operations.

Candidates should have a flexible schedule, as shifts vary. Key responsibilities include ensuring guest satisfaction, handling payments, and assisting with hotel amenities.

Join our team and enjoy benefits like career development training, paid time off, travel discounts, and more!