Guest Experience Specialist — Front Desk & Reservations

Home2 Suites by Hilton; Petoskey (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Career advancement

Competitive compensation

Job summary

Home2 Suites by Hilton in Petoskey, Michigan seeks a friendly Front Desk Agent to assist guests with check-in/out, issue room keys, and coordinate with housekeeping for room availability. You will answer inquiries, process payments, and maintain positive communication with guests to deliver exceptional service.

The role requires a friendly demeanor, knowledge of hospitality standards, and strong English communication. Some lift and light duties may be required as part of daily operations.

Qualifications

• Friendly and outgoing demeanor for guest interactions.
• Knowledge of hospitality industry standards.
• Proficient in English; additional languages are a plus.
• Computer literacy and basic office software.
• Ability to lift 30 pounds and perform light physical tasks.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

Proficient in English

Other languages a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

Home2 Suites by Hilton in Petoskey, Michigan seeks a friendly Front Desk Agent to assist guests with check-in/out, issue room keys, and coordinate with housekeeping for room availability. You will answer inquiries, process payments, and maintain positive communication with guests to deliver exceptional service.

The role requires a friendly demeanor, knowledge of hospitality standards, and strong English communication. Some lift and light duties may be required as part of daily operations.