Hotel Front Desk Clerk (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment in Louisiana is seeking a Hotel Front Desk Agent who delivers aggressive hospitality within the Family-Style Service model. You will greet guests, assist with check-in/check-out, and provide information about on-property services.

The role emphasizes friendly, courteous interactions, accurate posting of charges, and timely response to guest needs. Proficiency with Word/Excel and LMS is preferred, and a flexible schedule including nights and weekends is required.

Qualifications

• High school diploma or equivalent required.
• Experience in data entry and dealing with the public is required.
• Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred.
• Must be able to read, write, speak and understand English.

Responsibilities

• Greets and assists each guest in a friendly and courteous manner at check-in and check-out.
• Provides information and directions to guests regarding hotel services.
• Posts charges, handles folios for individuals and groups, and settles accounts with housekeeping.
• Receives payments and maintains an operating bank with proper authorization.
• Provides reservations for Casino/Hotel guests including restaurants and events.
• Ensures timely delivery of messages, mail, and packages.
• Maintains knowledge of hotel, local events, and promotions to provide superior service.
• Contributes to a positive and enthusiastic guest experience.

Skills

Data entry

Dealing with the public

Team player

English proficiency

Customer service mindset

Education

High school diploma

Tools

Microsoft Word

Microsoft Office

Outlook

Excel

LMS system knowledge

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary”

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Hotel Front Desk Agent provides aggressive hospitality in a friendly manner in accordance with The Family-Style Service model. Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out. Provides information and directions to guests regarding all services available on property.Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings.

How You Will Create the Extraordinary

• Greets and welcomes customers with a smile and takes pride in being a Caesars Team Member.
• Serves as Hotel representative and customer service role model for other Team Members.
• Understands, values, and supports the Caesars’ mission, vision & values.
• Knows special events, promotions, and player programs.
• Resolves customer issues according to the Family-Style Service model, using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings.
• Responsible for the accurate check-in and checkout of guests.
• Ensures that all guest contact is courteous, informative, and thorough.
• Ensures that Housekeeping cleans all rooms prior to issuing keys.
• Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.
• Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property.
• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
• Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
• Ensures guests’ problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools.
• Maintains knowledge of hotel, community, and Special Events to provide guests with superior service.
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.

What You Will Need

• High school diploma or equivalent required.

Must be able to obtain Responsible Vendor Certification.

Experience in data entry and dealing with the public is required.

Career interest within the hospitality field or related industry is preferred.

Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred.

Must be able to get along well with co-workers and work as a team.

Must be able to work a flexible schedule including nights, weekends, and holidays as necessary.

Professional appearance and demeanor required.

Strong interpersonal skills are required.

Must be able to read, write, speak and understand English.

ADDITIONAL REQUIREMENTS

• Must be able to stand for long periods.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key embosser, printer, and bar encoder.
• Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.
• Must be able to respond calmly and handle many customer demands in a fast-paced environment
• Must be able to tolerate areas containing secondhand smoke.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91122
• Job Category Hotel Operations
• Job Schedule Full time