Hotel Front Desk Agent – Guest Experience (AM/PM Shifts)

Stanford Hotels Corporation; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental

401(k) with match

Voluntary Critical Illness

Voluntary Accident Insurance

Voluntary Hospital Indemnity

Voluntary Term Life Insurance

Paid time off

Meal stipend

Free uniforms

Free non-slip shoes

Hotel and company discounts

Education assistance

Job summary

The Sheraton Albuquerque Uptown is seeking an outgoing front desk agent to deliver exceptional guest service from check-in to departure. You will respond promptly to guest needs, requests, and any concerns, ensuring a smooth and welcoming experience.

Candidates should have prior front desk experience and be comfortable using Marriott systems; flexibility for AM/PM shifts, including holidays and weekends, is required. We offer a comprehensive benefits package and a team-focused environment.

Qualifications

• Previous front desk agent experience preferred.
• Proficient communication over phone, text, and email.
• Able to work AM or PM shifts, including holidays and weekends.
• Background check and drug screen required.

Responsibilities

• Provide guest service at the front desk from reservation to departure.
• Be attentive to guest needs and respond to requests and complaints promptly.
• Maintain professional communication with guests and team members.
• Work AM/PM shifts including holidays and weekends.

Skills

Front desk experience

Professional communication

Teamwork

Multi-tasking

Tools

Marriott system

Job description

The Sheraton Albuquerque Uptown is seeking an outgoing front desk agent to deliver exceptional guest service from check-in to departure. You will respond promptly to guest needs, requests, and any concerns, ensuring a smooth and welcoming experience.

Candidates should have prior front desk experience and be comfortable using Marriott systems; flexibility for AM/PM shifts, including holidays and weekends, is required. We offer a comprehensive benefits package and a team-focused environment.