Hotel Front Desk Agent - Evening & Weekend Shift

Residence Inn Brockton/Easton; Marshall Corner (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Salary $19/hr

Weekly pay

401(k) match

Paid vacation

Paid holidays

Tuition reimbursement

Flexible spending

Life insurance

Short-term disability

Long-term disability

Employee assistance

Hotel discounts

Job summary

Residence Inn Brockton/Easton in Brockton, MA is seeking a friendly Guest Service Representative to greet guests, check in/out, and assist with reservations using our property management system. The role emphasizes hospitality, accuracy, and guest satisfaction.

The position requires weekend availability and an afternoon-evening schedule (3PM-11PM). Strong computer skills with Word and Excel are preferred, and a high school diploma is commonly expected.

Qualifications

• Customer Service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL preferred.
• Must have valid driver’s license and acceptable driving history subject to company approval.

Responsibilities

• Greet guests and complete check-in/check-out using the Property Management System, collecting and storing pertinent information.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information on hotel services and amenities to create an accommodating environment; respond to requests promptly.
• Take reservations from callers and input into the hotel management system; update and cancel as requested.
• Typically 2nd shift 3PM-11PM with open availability for weekdays and weekends.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High School diploma

Tools

Intranet

Property management system

Word

Excel

Job description

Residence Inn Brockton/Easton in Brockton, MA is seeking a friendly Guest Service Representative to greet guests, check in/out, and assist with reservations using our property management system. The role emphasizes hospitality, accuracy, and guest satisfaction.

The position requires weekend availability and an afternoon-evening schedule (3PM-11PM). Strong computer skills with Word and Excel are preferred, and a high school diploma is commonly expected.