Guest-Focused Front Desk Associate | Hotel Guest Services

Colwen Management Inc; Concord (MA); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Paid Time Off

401K Plan

Hotel Discount Travel Program

Associate Discounts

Training and Development Programs

Job summary

Residence Inn Boston Concord, a Colwen Hotels Property, seeks a friendly Front Desk Associate to join our team. You will handle guest registrations, reservations, and local area information, delivering exceptional service with a professional demeanor.

Responsibilities include checking guests in/out, addressing inquiries, coordinating with housekeeping, and maintaining the lobby area. Must be willing to work a seven-day rotating schedule, including nights, weekends, and holidays.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service and ensure timely check-in/check-out.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain lobby and common areas neat and orderly and adhere to brand standards.

Job description

Residence Inn Boston Concord, a Colwen Hotels Property, seeks a friendly Front Desk Associate to join our team. You will handle guest registrations, reservations, and local area information, delivering exceptional service with a professional demeanor.

Responsibilities include checking guests in/out, addressing inquiries, coordinating with housekeeping, and maintaining the lobby area. Must be willing to work a seven-day rotating schedule, including nights, weekends, and holidays.