Hospitality Front Desk - Part Time (Evenings/Weekends)

Appellation; Healdsburg, Northern (CA, KY); Hybrid; USD 28,000 - 36,000; Part time

Job summary

Appellation is seeking a friendly Front Desk Agent to greet guests, manage reservations, check-ins and check-outs, and provide outstanding service across all guest touchpoints. This part-time role requires flexible evenings, weekends, and holidays.

You will answer calls, assist guests, handle reservations, and coordinate with housekeeping for a smooth stay. Fluent English and familiarity with hotel management software are preferred.

Qualifications

• At least two years of customer service experience.
• Strong customer service with a focus on guest satisfaction.
• Excellent phone etiquette and communication abilities.
• Familiarity with hotel management software is a plus.
• English language proficiency required.

Responsibilities

• Greet guests with a warm and welcoming demeanor.
• Manage check-in and check-out accurately.
• Handle guest inquiries and requests professionally.
• Maintain knowledge of hotel services and local attractions.
• Process reservations and cancellations in the PMS.
• Collaborate with other departments to meet guest needs.

Skills

Guest service

Phone etiquette

Reservation management

Hotel software familiarity

Tools

Hotel management software

Job description

Appellation is seeking a friendly Front Desk Agent to greet guests, manage reservations, check-ins and check-outs, and provide outstanding service across all guest touchpoints. This part-time role requires flexible evenings, weekends, and holidays.

You will answer calls, assist guests, handle reservations, and coordinate with housekeeping for a smooth stay. Fluent English and familiarity with hotel management software are preferred.