Part-Time Front Desk Guest Experience Agent

Southbridge Wellsworth Hotel; Southbridge (MA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Southbridge Wellsworth Hotel in Southbridge, MA seeks a part-time Front Desk Associate to greet guests, check-in/out, handle calls, arrange wake-ups, and coordinate with housekeeping. Proficiency with Stay n Touch, Toast, Word and Excel is helpful.

You will work a flexible schedule including weekends/holidays, provide courteous service, resolve guest issues, and maintain accurate daily reports. Bilingual English/Spanish a plus; prior hospitality experience preferred.

Qualifications

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Computer experience preferred.

Responsibilities

• Greet guests/visitors in a courteous, enthusiastic and professional manner.
• Check-in and Check-out guests; proper telephone service and wake-up calls.
• Handle mail, faxes, messages and deliveries; utilize Stay n Touch, Toast, Word and Excel.
• Maintain supply of complimentary guest amenities through housekeeping; refill Sundry shop.
• Complete daily shift checklist; communicate with other departments for a seamless guest experience.
• Assist guests in any way possible in a professional and courteous manner.
• Be aware of emergency procedures to ensure safety.

Skills

Customer service

Communication

Guest relations

Multilingual English/Spanish

Education

High school diploma or equivalent

Tools

Stay n Touch

Toast

Word

Excel

Job description

Southbridge Wellsworth Hotel in Southbridge, MA seeks a part-time Front Desk Associate to greet guests, check-in/out, handle calls, arrange wake-ups, and coordinate with housekeeping. Proficiency with Stay n Touch, Toast, Word and Excel is helpful.

You will work a flexible schedule including weekends/holidays, provide courteous service, resolve guest issues, and maintain accurate daily reports. Bilingual English/Spanish a plus; prior hospitality experience preferred.