Guest Services Agent: Flexible Front Desk & Reservations

Stonebridge Companies; Needham Heights (MA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401(k) matching

Paid time off

Job summary

Stonebridge Companies is seeking a Guest Service Agent at Residence Inn Needham, Massachusetts, to support smooth check-in/check-out and guest satisfaction. You will manage reservations, process payments, and maintain guest records with attention to detail.

The role requires strong customer service, effective communication, and proficiency with property management systems and office software. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency in property management systems and Office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and organizational skills.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and balance cash.
• Issue room keys and coordinate with bell staff.
• Post charges to ledgers and manage guest messages.
• Coordinate with housekeeping and maintenance.
• Make and confirm reservations.
• Answer inquiries about services and local amenities.

Skills

Customer service

Communication skills

PMS proficiency

Cash handling

Bookkeeping basics

Office software

Problem solving

Organizational skills

Tools

Word

Excel

PMS software

Job description

Stonebridge Companies is seeking a Guest Service Agent at Residence Inn Needham, Massachusetts, to support smooth check-in/check-out and guest satisfaction. You will manage reservations, process payments, and maintain guest records with attention to detail.

The role requires strong customer service, effective communication, and proficiency with property management systems and office software. Flexibility for evenings, weekends, and holidays is expected.