Evening Front Desk & Night Audit Specialist

Colwen Management Inc

Boston (MA)

On-site

USD 26,000 - 34,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan – Traditional & Roth

Hotel Discount Travel Program

Employee Discounts

Training and Development Programs

Job summary

Residence Inn Boston Downtown/South End, a Colwen Hotels Property, seeks a friendly Night Auditor/PM Front Desk Associate. This role covers 2 overnight shifts and 3 PM Front Desk shifts, driving guest satisfaction and smooth post-stay processing.

You will balance ledgers, post charges, handle check-ins/outs, and maintain accurate daily reports while upholding Colwen and brand standards.

Qualifications

One year of related experience, hotel preferred.
Excellent verbal and written communications skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, ability to deal with difficult guests.
Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
Proficient with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate property management system.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
Provide exceptional guest service.
Efficiently manages the operations of the front desk, ensure check in and check out is timely.
Warmly and professionally welcome all guests.
Process guest check-in: confirm reservations, assign guest rooms.